Lovesac Reinvents Furniture and the Customer Experience

Lovesac, the pioneering manufacturer and retailer of patented foam-filled furniture, reinvented what sofas and chairs could be in the family household. From a teenager’s bright idea in 1995, the company has grown to 60 retail locations across the U.S. offering bean bag-like Sacs and modular Sactionals that can be configured into any arrangement.

Now the company is pushing the edge of innovation to continue operating as a thriving omnichannel retailer delivering a superior customer experience at every touchpoint with exceptional efficiency.

Kim Dietz, product manager, omnichannel, and Darren Johnson, director of ecommerce for Lovesac, recently sat down with Debbie Hauss, Editor-in-Chief of Retail TouchPoints at our SuiteWorld conference. Watch the video below to learn how Lovesac is transforming its omnichannel business with NetSuite to run its core business processes—from financials/ERP, inventory and order management, and CRM to point-of-sale (POS) processes across its 60 brick-and-mortar retail locations.

If you want to know more about NetSuite please click here

This is taken from the article Lovesac Reinvents Furniture and the Customer Experience and has been written by Barney Beal

< Return to News Main Page



“NetSuite PSA enables us to have up-to-date information and visibility globally, which is making a very big difference to our business. We can now report with a level of accuracy and confidence that we didn’t have before, and signif…

Read more


- 00:00 - 00:00
There are no scheduled upcoming events.

Read more


28 February, 2019
Precise Business Solutions Appoints Epicor Veteran As Principal Consultant

Precise Business Solutions (Precise) has hired Epicor software and manufacturing industry specialist…

Read more